Shipping & Delivery Policy

Last updated: 22 August 2026

1. Purchase types

Every product on SMVPL 360° HUB is priced under three purchase types, chosen on the Type Selection step before checkout:

• General — the standard listed price, no sign-up required.
• Walk-in — a reduced rate for in-store, walk-in customers.
• Golden Membership — the lowest price on every product, unlocked by verifying an existing Membership ID or joining for a one-time ₹1,999 fee.

2. Payment methods

At checkout you can pay by Online Payment (scan the QR, pay, then confirm — our team verifies the payment before the order moves to processing) or Instant Pay (completes immediately, no verification wait).

3. Delivery areas

Delivery is currently available across our serviceable areas in and around Karnataka. Serviceable pincodes are checked against your delivery address at checkout.

4. Delivery timelines

Most orders are dispatched the same day they are placed, subject to stock and order cut-off times. Fresh, chilled and frozen items (Foods, Chats, and fresh produce) are routed on dedicated short runs to preserve quality. Estimated delivery windows are shown at checkout and may vary by division and location.

5. Order tracking

You can track the status of any order — Order Placed, Processing, Packed, Shipped, Out for Delivery, or Delivered — from the My Orders section of your account.

6. Failed or delayed deliveries

If a delivery cannot be completed (for example, due to an incorrect address or unavailability at the delivery location), our team will attempt to contact you to reschedule. Repeated failed delivery attempts may result in order cancellation, subject to our Cancellation & Refund Policy.

7. Contact us

For delivery questions on a specific order, reach us at hello@smvpl360hub.in or +91 93530 70721.